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ITIL Enablement

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The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices designed to promote quality service delivery in the IT sector. ITIL provides a systematic approach to the provisioning and management of IT services, from strategic development through design, initial implementation, operation, and continual improvement. ITIL processes are supplier- and platform-independent and apply to all aspects of IT infrastructure.

IT Operations and Security Challenges with ITIL

Many IT organizations lack the visibility required to fully plan for and implement an ITIL initiative. Asset management products are often deployed in partitioned ways, so that achieving a single view into the enterprise remains elusive. Additionally, networks are under constant change. With roaming devices joining and leaving the network, it's virtually impossible to keep track of devices in real-time, with certainty and accuracy about what applications are running on them and how they are configured. Without an accurate asset baseline, it becomes a huge challenge to effectively measure IT service efficiencies across the seven core areas of ITIL.

The BigFix Approach

For organizations working to implement an ITIL initiative, BigFix is one of the leading products on the market to help you realize your ITIL goals. BigFix offers a unique combination of key features vital to ensuring the success of an ITIL program, including the following:

  • A pervasive view of all assets, down to a single configuration on a single endpoint
  • Continuous assessment, remediation, and reporting that is conducted in real time
  • A software asset management tool that provides comprehensive analysis throughout the asset lifecycle
  • Unmatched scalability with accurate visibility as the number of assets grows
  • Management of a variety of platforms from a single console
  • Automated assessment and policy enforcement for both fixed and remote devices, whether on or off the network
  • Ability to maintain configurations on the endpoint and track changes as soon as they are made
  • Seamless integration with other ITIL-related tools, such as service desk applications