Solution Integration Services
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BigFix Solution Delivery Services help bring BigFix technologies, products and content to broad-context business solutions such as regulatory compliance, end-to-end information security and IT service management/best practices. Here, we recognize that BigFix alone cannot meet all requirements and capabilities for these classes of solutions, but we can make these undertakings run much better and deliver enhanced value.
Benefits
- Each
Solution Integrated Services engagement driven by a Needs Assessment
Document that includes a business requirements statement, statement of
work, product plan, and budget
- Projects are managed and staffed by BigFix Professional Services Engineers with proven experience delivering BigFix Platform solutions
- Lowers overall solution costs of ownership and increases return on investment
BigFix Business Compliance Solutions
Applying BigFix technologies, products, and content to create innovative approaches to implementing policies, controls and accountability required by regulators and investors. Focus areas can include Sarbanes-Oxley, Graham-Leach-Bliley, HIPAA, FISMA and or other legal/regulatory compliance requirements.
BigFix IT Service Management Solutions
Using BigFix Platform technologies, products and content to help implement effective IT Service Management Solutions aligned to IT Infrastructure Library (ITIL) Best Practices. Past projects have included:
- Asset Tracking Integration Integrating the BigFix Platform into commercial off-the-shelf (COTS) and in-house developed asset tracking solutions to give customers real time visibility into the status of their assets
- Help Desk Integration Connecting BigFix real-time visibility and control capabilities to improve service quality and reduce costs of end-user support/help desk functions. Past projects have integrated BigFix commercial help desk solutions such as Remedy and HEAT products as well as in-house products and processes
BigFix Security Compliance Solutions
Leveraging BigFix to bring large IT infrastructures into compliance with internal or legally required security policies. Specific areas of expertise include:
- Network Access Control (NAC) Using BigFix to automate remediation of devices caught in network access quarantines, or better yet, proactively maintaining their compliance with enterprise baselines and policies to avoid quarantining in the first place
- Enterprise Security Configuration Management Assessment BigFix-based Structured analysis of enterprise-wide “current states,” with definitions of, and how to achieve, desired “future states.” Key steps in this analysis include question formulation, data collection, analysis/summarization, results reporting
