Solution Integration Services

BigFix Solution Delivery Services help bring BigFix technologies, products, and content to broad-context business solutions such as regulatory compliance, end-to-end information security, and IT service management/best practices. Here, we recognize that BigFix alone cannot meet all requirements and capabilities for these classes of solutions, but we can make these undertakings run much better and deliver enhanced value.

Benefits

  • Each solution integrated services engagement is driven by a Needs Assessment document that includes a business requirements statement, a statement of work, a product plan, and a budget.
  • Projects are managed and staffed by BigFix Professional Services engineers with proven experience delivering BigFix Platform solutions.
  • Lowers overall solution costs of ownership and increases return on investment.

BigFix Business Compliance Solutions

Applying BigFix technologies, products, and content to create innovative approaches to implementing the policies, controls, and accountability that are required by regulators and investors. Focus areas can include Sarbanes-Oxley, Graham-Leach-Bliley, HIPAA, FISMA, and other legal/regulatory compliance requirements.

BigFix IT Service Management Solutions

Using BigFix Platform technologies, products, and content to help implement effective IT service management solutions aligned to IT Infrastructure Library (ITIL) best practices. Past projects have included:

  • Asset Tracking Integration: Incorporating the BigFix Platform into commercial off-the-shelf (COTS) and in-house-developed asset tracking solutions to give customers real-time visibility into the status of their assets.
  • Help Desk Integration: Connection with BigFix real-time visibility and control capabilities to improve service quality and reduce costs of end-user support or help desk functions. Past projects have integrated BigFix commercial help desk solutions such as Remedy and HEAT products as well as in-house products and processes.

BigFix Security Compliance Solutions

Leveraging BigFix to bring large IT infrastructures into compliance with internal or legally required security policies. Specific areas of expertise include:

  • Network Access Control (NAC), using BigFix to automate remediation of devices caught in network access quarantines; or better yet, proactively maintaining their compliance with enterprise baselines and policies to avoid quarantining altogether.
  • Enterprise Security Configuration Management Assessment: BigFix-based structured analysis of enterprise-wide “current states,” with definitions of, and descriptions of how to achieve, desired “future states.” Key steps in this analysis include question formulation, data collection, analysis/summarization, and results reporting.