REMOTE CONTROL
Close the loop from the help desk to the desktop by bringing BigFix real-time visibility and control to end-user support functions. Help desk staff can use BigFix to interrogate misbehaving systems and interactively work with their users to perform diagnostic and remediation actions.
Highlights
- Speed trouble ticket resolution, increasing productivity of help desk personnel and end-users.
- Integrate help desk processes with BigFix security and system management
- Extend trouble ticket actions to address other issues, e.g. “Since I’ve got you on the phone, it looks like you haven’t been using that database software licensee all that much…”
- Combine with BigFix multi-tenancy capabilities to remotely deliver help desk services as a managed service to multiple customers
- Included in the BigFix Desktop and Server Management Solution Pack
