EXTENDED ENTERPRISE SERVICES
BigFix Extended Enterprise Services provide customers with access to the skills of dedicated BigFix Professional Services Engineers, who focus on a specific customer’s needs for limited term or open-ended engagements. The range of services can include almost area where customer can benefit from dedicated, results-oriented expertise unique to BigFix-badged professional services resources.
Benefits
- BigFix product and usage knowledge straight from the source focused on specific customer requirements and problem solving
- Business value approach to leveraging BigFix technologies to advance customer goals
- Lowers overall cost of ownership and increases return on investments in BigFix solutions
Examples of Custom Solutions
Since every BigFix Extended Enterprise Services engagement is custom by definition, the following covers some recent engagements to give an idea of what’s possible through this class of professional services. But don’t let this limit you. We like being challenged!
Patching Strategy
Develop and implement an overall patching strategy and process:
- Creating and Implementing a Patch Review Process and a Patch Deployment Process that is consistent with the customers change management process and patching service level agreements (SLAs)
- Documenting the process using customer documentation standards
- Determining the optimal placement of BigFix Console Operators within the organization to service the formalized patching process
Web Reporting Strategy
Create and implement a comprehensive BigFix web reports strategy and process:
- Researching and documenting customer requirements for data that can be delivered via BigFix Web Reports
- Reviewing and optimizing the BigFix Web Reports engine deployment so that it delivers maximum throughput with minimal impact on the overall BigFix deployment
- Developing and implementing a strategy for creating BigFix Web Reports user accounts and granting them access to features and functions within BigFix Web Reports
- Create and Implement a Console Operator Training Program
- Documenting the duties of customer BigFix Console Operators
- Developing customized training materials to prepare new BigFix Console Operators to execute those duties
- Organizing and delivering the training
