RAPID DEPLOYMENT
BigFix Professional Services provides a complete array of services to help customers rapidly and expertly deploy BigFix throughout the enterprise. Customers can arrange for Rapid Deployment Services that cover any or all phases of a Planning, Deployment, Skills Transfer, and Initial Optimization life cycle.
Benefits
- Proven deliverables-focused implementation methodology provides documented checkpoints for customer review and signoff
- Experienced BigFix professional services experts guide the entire implementation process, ensuring smooth and easy installation
- Single BigFix point of contact for the entire implementation and training process streamlines communications and problem solving
- BigFix professional service experts provide hands-on training for customer BigFix Administrator(s), BigFix Master Console
- Operator(s), and BigFix Console Operator(s) in all aspects of operating and generating value from the BigFix solution
Planning Phase Services
The first step in the implementation process beginning with an initial meeting followed by information exchanges between BigFix and the customer to collect data about the customer’s network and to develop a plan to deploy BigFix Agents, Servers, Relays, and Policy Content Channels. Typical deliverables:
- A completed BigFix Deployment Project Plan
- A list of machines on which the BigFix Server(s) and BigFix Relay(s) will be deployed
- A plan for deploying BigFix Agents on eligible desktop, mobile and server computers
Deployment Phase Services
BigFix Professional Services consultants, working with the customers BigFix Administrator, DBA, and others, work to the Deployment Project Plan to install and load the BigFix Server, install BigFix Relays, and deploy BigFix Agents. Typical deliverables:
- Installed and fully operational BigFix Server and BigFix Relays according to the Deployment Project Plan
- A group of deployed and operational BigFix Agents according to the Deployment Project Plan
Skills Transfer Phase Services
BigFix Professional Services consultants exchange knowledge with customer BigFix Site Administrator(s), to help them understand the BigFix functions that they will control. Typical deliverables:
- Customer BigFix Site Administrator(s) with expert knowledge on how to generate value from the customer’s BigFix Solution
Initial Optimization Phase Services
BigFix Professional Services consultants examine the performance of the BigFix Server, BigFix Relays, and select BigFix Agents, and recommended configuration changes to customer BigFix Site Administrator(s) that will improve the overall operation of the BigFix solution. BigFix Professional Services consultants may also make changes in the solution as authorized by the customer in the course of the engagement. Typical deliverables:
- A report listing the issues surfaced during the Initial Optimization review process and recommendations for remediating identified problems. The report will also indicate which remediation actions were implemented per approval of the customer BigFix Site Administrator or other customer management authority
